Privacy Policy

Website Privacy Policy

Effective Date: January 16, 2026

Tactile Robotics Ltd. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://tactilerobotics.ca/ (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

Web browser type and version
IP address
Time zone
Cookies installed on your device
Pages or products viewed
Referring websites or search terms
Information about how you interact with the Site

This information is referred to as “Device Information.”

Technologies Used

We collect Device Information using the following technologies:

Cookies: Data files placed on your device that often include anonymous unique identifiers
Log files: Track actions occurring on the Site, including IP address, browser type, pages viewed, and timestamps
Web beacons, tags, and pixels: Electronic files used to record browsing behavior

Order / Form Information

When you make a purchase, submit a form, or register through the Site, we may collect:

Name
Billing and shipping address
Payment information
Email address
Phone number

This information is referred to as “Order Information.”

How We Use Your Personal Information

We use Order Information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide invoices or confirmations
Communicate with you
Screen transactions for potential risk or fraud
Provide product, service, or event-related information consistent with your preferences

We use Device Information to:

Screen for potential risk and fraud (particularly IP addresses)
Improve and optimize our Site
Generate analytics about user behavior and interactions
Assess the effectiveness of marketing and outreach efforts

Sharing Your Personal Information

We share your Personal Information with third parties only as necessary to operate our business and deliver services, including:

Google Analytics, which helps us understand how visitors use the Site

We may also disclose Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.

To learn more about targeted advertising, visit: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-Out Options

You may opt out of targeted advertising by:

Contacting us at info@tactilerobotics.ca
Using the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

Access personal information we hold about you
Request correction, updating, or deletion of your personal data

We process your information to fulfill contractual obligations or pursue legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain Order Information for our records unless and until you request its deletion.

Minors

The Site is not intended for individuals under the age of 13.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us:

Email: support@tactilerobotics.ca

Mailing Address:

Tactile Robotics Ltd.

200-135 Innovation Dr.

Winnipeg, MB, R3T 6A8

Canada

Google Analytics (Additional Information)

Google Privacy Policy: https://www.google.com/intl/en/policies/privacy

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout